Manufacturing issues
Eligible faults in materials or workmanship may be reviewed under the warranty terms for the product.
Product support
Warranty
Helpful guidance about product coverage, exclusions, and requesting warranty support.
Proof of purchase
Keep your order confirmation or receipt so the purchase date and product can be verified.
Product-specific terms
Coverage and duration may vary by item. Check the product information supplied with your purchase.
Warranty assistance
How to make a claim
Contact support
Share your order number, product name, and a clear description of the issue.
Provide details
Photos or a short video may be requested to help our team understand the fault.
Review
We review the information against the applicable product warranty terms.
Next steps
If approved, we explain the available repair, replacement, or other suitable resolution.
What is usually not covered
Normal wear, misuse, accidental damage, liquid damage, incorrect installation, and unauthorised repairs are generally excluded unless the product terms state otherwise.